HCI, Arai and Scorpion Motorcycle Helmets

Attention !! Because we value your privacy and that your credit card and personal information is necessary for collection when ordering, we have adopted a policy that PROHIBITS us from accepting telephone orders. So please do not phone and request it. Understand this is to protect your private information.

General Shipping Information

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You must have a Return Authorization Number for exchanges. Shoot us an email, we will reply with the return information you need to handle the exchange smoothly.

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Shipping and Handling Charges: Charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared. We will notify you if there is an increase in the shipping charge on your order prior to billing and shipping.

Shipment: We ship via FedEx, UPS and USPS. Ground, 5-7 day(Business Days) or other options are available at checkout.

Shipments to Alaska, Hawaii & Canada cost more and orders WILL need to pay the additional shipping cost.

Delivery Time: Allow 6-10 business days (Saturday and Sunday are NOT included) for physical possession/delivery of any non-back ordered items in the continental US.

Allow additional time for shipments to Alaska, Hawaii & Canada or those folks way across the big pond.

Consolidated Shipments: Entire orders will be shipped together if possible.

Back orders: Quite simply we try not to. In certain cases it may happen, but we try not to. Check your email regularly for status updates.

$10.00 Exchanges



We have a $10.00 charge for the exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Shipping cost continue to go up so we can no longer do it for free. CHECK THE SIZING CHART to Ensure proper fit. We cannot be responsible for incorrect sizes as the different companies may charts may vary. 3/4 open face helmets typically run a size larger.

Original shipping and handling charges are never-ever refundable.

RETURNS

*** Returns: We do not generally accept returns. If you must, your refund will be minus a 20% re-stocking fee.***

A return must be pre-authorized by us and made within seven (7) days of your receipt, NO EXCEPTIONS.

If your helmet is returned to us damaged, you will not receive a refund in any amount and you will get your damaged item returned to you COD, or a 50% refund of sales price. Federal Law prohibits the reselling of damaged motorcycle safety helmets.

Incorrect Item: If you received an incorrect item (that is a size/color/style other than what was ordered), no extra charges will be incurred. As long as it is our error.

We will replace incorrect items and pay the additional shipping charge, provided it is returned in Brand New, NEVER used condition as when it was shipped in original packaging with tags, if any, attached.

Customer Order Error: Incorrect customer orders may be exchanged for any other item without paying the restocking charge. As long as it is returned UNUSED, Brand New, with tags attached. However, the customer will pay the additional shipping and handling charges to and from our location. The replacement item must be at least the value of the original item with additional costs paid for by you the customer if necessary.

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You must have a Return Authorization Number for exchanges. Shoot us an email, we will reply with the return information you need to handle the exchange smoothly.

*********************************************************** FOLLOW These Carefully or We will refuse delivery.

EXCHANGE Shipping Instructions:

*MUST occur within seven (7) days of carrier delivery receipt to you. We have date/time stamp from the delivery agent FedEx/USPS or UPS carrier so we are aware of the time and date it was delivered.

*Return via prepaid shipping agent UPS, USPS, FEDEX or DHL. YOU MUST have tracking availability added to your shipment.

*Insure shipment for full value of your purchase.

*Put the helmet into the original HCI, Scorpion, Suomy, Nolan or Arai box and then into the brown shipping box (Two- 2 - boxes total) for return shipment.

*Include $10.00 in the form of Cash, US Postal Money order or fill out the emailed Credit Card authorization form.

*Enclose a note regarding your reason for the exchange and instructions (we're slow minded so spell it out correctly).

*Packages received contrary to our instructions posted here WILL be refused and returned to you COD and the carrier will charge you.

*You may only exchange one (1) time.

If you claim your product is damaged upon receipt. We will replace or repair at our option the returned purchase and ship it back to you.

**International and Special Order items: All orders are FINAL. NO EXCHANGES, NO RETURNS.

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We will not assume responsiblity for your lost return packages.

Returns are to be sent to this address.

Max Supply 9858 Clint Moore Road Suite C111-175 Boca Raton, Florida 33496-1810

1.888-801-8003 Monday thru Friday, 0930am - 4:30pm EST.

Sales Tax: Sales tax is charged on Florida instate orders as required by law. The rest of you get a break (until the Feds start messing with the internet retailers for more revenue).

Payment Method: Orders accepted via secure online order form only. PayPal, Google Checkout (via emailed invoice) and most major credit cards are accepted. Credit card purchases verified for your protection.

Policies: Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate by Max Supply N.A., LLC. Prices subject to change without notice as well as style modifications. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.

Measurements: Helmet measurements vary from different companies. Thus, we do not accept responsibility for your helmet not fitting properly. Unfortunately that is the dilemma when ordering on the web. We will do our best to accommodate you and inform you prior to us shipping. Some helmets, even from the same company, may not fit as you measured. JUST FYI.

Secured Online Shopping. We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection.

CHECK OUT OUR SIZING CHART.

All of our products are inspected prior to shipping so we know they are in brand new factory condition, without flaws.

Keep in mind that if the product is damaged, during shipping, it is between you and the shipper, NOT Max Helmet Supply. We will never knowingly ship a damaged product, hence the reason we inspect all products prior to shipping. Please contact us in the event you receive a damaged item and we will help you work it out with the shipping agent.

Read our return and exchange policy carefully before committing to a purchase.

Exchanges are normally handled within 10 business days (Saturday and Sunday are NOT included).

Refunds within 7 business days of receipt of returned item per our clearly posted return policy.